How important is customer service to you?

You thought you had lost your purse forever after leaving it on a train when it turns up in the post without a penny missing. You feel

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Happily satisfied – you knew the train staff would send it back; in any case, it’s what you would do.
Warm. You wish there was a way you could repay the person who found it but you’ll thank the company via twitter.
Shocked. You were positive no one would go to the bother.

A sales assistant gives you your change without making eye contact. You:

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Crack a joke. It will make you both smile.
Feel slightly disconcerted for a second but thank them and get on with your day.
Tut under your breath and storm out, feeling disappointed.

You’ve lost some tickets to a show and the venue has found your booking and arranged to replace them. You:

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Expect nothing less, it’s a great venue!
Want to sing from the roof tops – what’s their twitter handle again?
Can’t believe it, you’ll definitely be visiting again.

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15 May 202416 May 2024

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You thought you had lost your purse forever after leaving it on a train when it turns up in the post without a penny missing. You feel

A sales assistant gives you your change without making eye contact. You:

You’ve lost some tickets to a show and the venue has found your booking and arranged to replace them. You:

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