amex

Question 1/3

You thought you had lost your purse forever after leaving it on a plane when turns up in the post without a penny missing. You feel:

• A Satisfied – you knew the airline staff would send it back; in any case, it’s what you would do.
• B Elated. There are good people out there after all.
• C Warm. You wish there was a way you could repay the person who found it but you’ll thank the company via twitter.
• D Shocked. You were positive it had been stolen, never to be seen again.

Question 2/3

A sales assistant gives you your change without making eye contact. You:

• A Feel slightly disconcerted for a second but thank them and get on with your day.
• B Don’t notice; you are too busy to stop and make small talk with anyone.
• C Don’t notice; you are too busy to stop and make small talk with anyone.

Question 3/3

You’ve taken your new coffee machine back to the department store as it has stopped working. The manager offers to exchange it on the spot for a new one; even though its warranty has expired. You:

• A Thank them profusely and walk away with a skip in your step.
• B Can’t believe it, you’ll definitely be shopping here again.
• C Want to sing from the roof tops – what’s their twitter handle again?
• D Expect nothing less, you are a loyal customer,