Rudyard Kipling’s famous poem ‘If’ extolled the virtues of being able to ‘keep your head when all about you are losing theirs’. Have you got the ability to stay in control of yourself and keep calm in even the most unexpected circumstances?
From furious road rage to intimidating supermarket disputes, it’s easy to have your day ruined by a total stranger. But how do we deal with these public incidents without feeling like a trembling mess and walk away with a smile on our face? Afraid to stick up for herself but sick of feeling like a pushover, Ali Roff decided to find a foolproof plan for dealing with stranger-rage.